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PLEASE
CHOOSE CAREFULLY...!
When purchasing via mail order, please choose
your item very carefully as we neither exchange nor refund any
items purchased. We take the time (and yes please realise it takes
alot of time) to provide photographs on our website of
our products to make this process more accurate, if the item you
are interested in is not pictured on this website please ask us
to add it or to e-mail you a photo. We believe because of our
attention to detail we have an excellent reputation for the quality
of our products and the service we provide.
Here are some answers to some frequently asked
questions regarding our Mail Order Policy.....
Q: Will you replace the
item if it gets broken in the post and what are the chances of
this happening?
A: We will not replace
a item as all cars sold at RaceNutz are carefully checked for
damage before they leave the store, this applies to all cars
not only Mail Orders, there is always a risk of breakage's
occurring in transit but we charge a little more for Handling
costs as we take alot of care to pack to cars properly so the
will arrive safely, we do not have record of any cars arriving
broken in 12 years of providing this service. If we do not believe
that the item will be safe we will arrange with you some other
form of transport such as a courier. Insurance is also available
at an extra cost to cover such an instance that a product is broken. ( See Above )
Q: How do I know it won't
get lost? and What will happen if it does?
A: Australia Post has an
extremely good record and parcels almost never get completely
lost, although for $3 extra you can register your parcel
so that it cannot be delivered or collected from the Post Office
without a signature. This also makes it possible to track the
parcel if it is misplaced or held up in transit. If
you are still unsure about your parcels safety or it is of quite
substantial value you may also purchase insurance for an addition
$1.10 per $100 of value (for more details see Registered Post
Options Below). We also have the luxury of Fastway Couriers which
can insured for up to $1500.00.Whilst this service is a little
dearer it is worth sometimes the peace of mind ! If you do choose
to use the Mail Order service you do this at your own risk, we
do not take responsibility for the parcel once it has been sent.
Bottom line is that you
if do not have insurance we will not be replacing the car or clothing
so please be aware of this.
Q: What if the
Clothes are the wrong size can I change them?
A: We do
use some discretion in this area, when you first choose the item
we do recommend taking every step possible to ensure that you
choose the right size, we would rather send a few extra e-mails
or spend a little longer on the phone to check the details are
correct first. Although if the item genuinely does not fit and
we have the same item in the appropriate size we will swap it
(on condition the item has not been worn, washed, altered or damaged
in any way). We will not change it for another item if we do not
have more sizes in the one you chose originally or if you
change your mind , we
are not flexible in this area.
Q:
WHY DOES IT COST SO MUCH TO MAIL YOUR PRODUCT ?
A: This
commonly asked question is one that creates much criticism of
us and we resent it. You know for one of my staff to wrap your
car and pack it properly and tie it up with packing so it gets
to you in the same condition it leaves the store this takes time.
And to address it and then fill out a registration form etc. and
then drive to the post office and wait in the long line for 15
mins ( sometimes longer ) these people or myself have to be paid
for this service and their time. So all in all PLEASE UNDERSTAND
THAT WE are saving you the plane fare and your time off work that
you would have to take to come and buy your car off us here in
the store ...So PLEASE when we give you the mail order figure
and it seems high don't complain because you have done well to
even receive this service.
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...or
you can use B-Pay with the same account details!
